Frequently Asked Questions - Help and Support

Understanding Positional Order

What is a Positional Order?

A Positional Order consists of an Opening Positional Order and a Closing Positional Order. Essentially, users will make a bet on a selection and subsequently close it with a corresponding opposite bet.

Example, on an English Premier League match between Bournemouth Vs Liverpool, an Opening Positional Order could be on Bournemouth HDP +0.50. A corresponding Closing Positional Order would be on Liverpool HDP -0.50. Hence the second bet will cover the first bet's liabilities in all possible match outcomes.

What is the difference between a Positional Order and Normal Order?

A Positional Order is a pair of bets that depends on the odds movement to determine the profit and loss. It is similar to a "Long" or "Short" position in the equities market. When odds moves in favour of your Opening bet, the Position can be closed with a profit.

A Normal Order is a conventional bet that is dependent on the match outcome.

How do users profit from a Positional Order?

A Positional Order is essentially a bet on the odds movement of an event. If the odds moves sufficiently in favour of your selection, your Positional Order would be profitable. Conversely, if the odds moves against your selection, then your Positional Order would be unprofitable.

Example 1: User opens a Positional Order on an English Premier League match between Bournemouth Vs Liverpool. His selection for Opening Positional Order is on Bournemouth HDP +0.50 at odds of 2.100 for a stake of $100. At this instance, the market was offering:

Bournemouth HDP +0.50 @ 2.10Liverpool HDP -0.50 @ 1.86

Subsequently, information that Liverpool manager has decided to make 10 changes to his first team line-up, caused a flurry of bets on Bournemouth HDP +0.50. Sportsbooks slashed their odds in response to the heavy betting and markets moved to:

Bournemouth HDP +0.50 @ 1.67Liverpool HDP -0.50 @ 2.39

At this point, user decides to cash out on profits by invoking a Closing Positional Order on Liverpool HDP -0.50 at odds of 2.39 for a stake of $87.87. Therefore, the Positional Order is closed.

Bet Type Selection Stake Odds
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10
Closing Positional Bet Liverpool HDP -0.50 $87.87 2.39

In the event Bournemouth wins or draws:

Bet Type Selection Stake Odds P & L
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10 +$110.00
Closing Positional Bet Liverpool HDP -0.50 $87.87 2.39 -$87.87
Total +$22.13

In the event Bournemouth loses:

Bet Type Selection Stake Odds P & L
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10 -$100.00
Closing Positional Bet Liverpool HDP -0.50 $87.87 2.39 +$122.13
Total +$22.13

Therefore, no matter what the outcome of the match is, the user stands to profit $22.13.

What are the events that are available for Positional Orders?

Currently, only selected major leagues and cup pre-game matches are available for Positional Orders. Available bet types are Asian Handicap (HDP) and Total Goals (OU). This is to ensure that sufficient liquidity is available to users. Another reason is to ensure that all matches are low-spread matches. Positional Orders must be opened and subsequently closed anytime prior to 15 minutes of the scheduled kick off time.

Positional Orders are not available for In-Running games.

What happens if users do not close the Positional Orders?

If users do not close their Positional Order when the match is about to start, Vodds will automatically close their Positional Order 15 minutes before the scheduled kick off time.

How do users close their Positional Orders? What stake and odds do they use to close their Positional Orders?

Users have discretion on when they wish to close the Positional Order. They may do so by clicking the Close Position button. Vodds will close the position with the best odds available on the market on a stake such that any profits or losses will be equal on all outcomes, except when the bet is pushed.

What are the strategies available for closing a Positional Order?

There are three strategies for closing a Positional Order: Equal, Leaning Opening, Leaning Closing. In the Example 1 quoted above, the Positional Order is closed using the default Equal strategy.

The following example illustrates a user utilises the Leaning Opening strategy:

Example 2:

Bet Type Selection Stake Odds
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10
Closing Positional Bet Liverpool HDP -0.50 $71.94 2.39

In the event Bournemouth wins or draws:

Bet Type Selection Stake Odds P & L
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10 +$110.00
Closing Positional Bet Liverpool HDP -0.50 $71.94 2.39 -$71.94
Total +$38.06

In the event Bournemouth loses:

Bet Type Selection Stake Odds P & L
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10 -$100.00
Closing Positional Bet Liverpool HDP -0.50 $71.94 2.39 +$100.00
Total $0.00

Therefore, the user stands to gain $38.06 if Bournemouth wins or draws (which means that the Opening Positional Bet wins) and does not win or lose if Bournemouth loses. Therefore the profits are maximised when the Opening Positional Bet wins. This strategy is defined as Leaning Opening strategy.

The following example illustrates a user utilizes the Leaning Closing strategy:

Example 3:

Bet Type Selection Stake Odds
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10
Closing Positional Bet Liverpool HDP -0.50 $110.00 2.39

In the event Bournemouth wins or draws:

Bet Type Selection Stake Odds P & L
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10 +$110.00
Closing Positional Bet Liverpool HDP -0.50 $110.00 2.39 -$110.00
Total $0.00

In the event Bournemouth loses:

Bet Type Selection Stake Odds P & L
Opening Positional Bet Bournemouth HDP +0.50 $100.00 2.10 -$100.00
Closing Positional Bet Liverpool HDP -0.50 $110.00 2.39 +$152.90
Total +$52.90

Therefore, the user stands to gain $52.90 if Bournemouth loses (which means that the Closing Positional Bet wins) and does not win or lose if Bournemouth wins or draws. Therefore the profits are maximised when the Closing Positional Bet wins. This strategy is defined as Leaning Closing strategy.

Limit Win and Stop Loss

Users have the option to specify closing conditions for their Positional Orders. Users could use Limit Win to instruct Vodds to close a Positional Order when a pre set Win amount has been reached. In addition, users could also instruct Vodds to close a Positional Order when a pre set Loss amount has been reached.

Alternatively, users could specify the exact odds that they want Vodds to close their Positional Orders at.

Vodds will close the Positional Orders according to the user's specific instructions (Limit Win or Stop Loss) at a best effort basis. As market conditions fluctuates rapidly, there is a possibility that Positional Orders could be closed at a odds that is lower than the user specified odds. When this happens, user has to accept the closing odds even when it is lower than what they have specified.

Guaranteed Stop

Guaranteed Stop is a function that allows users to specify an absolute loss amount or lowest odds that Vodds will close its Positional Order. Users who utilize this function will be subjected to a premium of 2 points (-0.02) off the prevailing odds when they or Vodds close their position.

Leverage Ratio, Margin and Forced closure

Users will be able to leverage up to 10X on their Positional Orders. This means that for a match that allows Leverage Ratio of 10X, a user with EUR 100 credit will be able to place a Positional Order of up to EUR 1,000.

Margin is defined as the credit that VOdds deducts from user credit when they open a Positional Order.
Its formulation is as follows:

Margin = Requested Opening Stake / Leverage Ratio

In the event that Unrealised Profit and Loss (UPL) exceeds 85% of the Margin, Vodds will request for a 50% top-up of the initial Margin. If the user credit does not allow for this Margin top-up, the order will be closed automatically.

For illustration:
User starts with a $100 credit. He places a Positional Order of $700 on a match that has a Leverage Ratio of 10 times.

Margin required = Requested Opening Stake / Leverage Ratio = $700 / 10 = $70

Vodds will require a margin of $70, hence $70 will be deducted from his initial credit of $100, leaving the user with credit of $30. Subsequently the match odds moves unfavourably against the user , and the Unrealised Profit and Loss (UPL) reaches -$60 (which is more than 85% of the Margin). This would trigger a Margin Top-Up request from the user.

Margin top up amount = 50% of initial Margin = 0.50 x $70 = $35

As the user only has credit of $30, the Margin Top Up request has failed. Vodds will then proceed to close the Positional Order automatically at the best odds available in the market.

Dark Pool

In the event that sportsbooks undergo regular maintenance or there is a outage that cause sportsbooks odds to be unavailable, Vodds will activate a Dark Pool that provides liquidity to all Positional Orders that are still unclosed. This is to provide a stable pool of liquidity for all Positional Orders.

Actualization

After an Opening Positional Order has been placed, users is allowed to Actualize their Positional Order into a Normal Order, provided certain credit conditions are met. Once the Opening Positional Order has been Actualized, it would be converted into a Normal Order. Therefore, there would be no need to have a Closing Positional Order. Users would be left with a Normal Order.

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Using VOdds Trading Platform

How do I place a Current Normal Order?

1. Click on an odd of an interested event to open an Order Ticket

2. Select Current Order tab

3. Select the direction on which you would like to bet

4. Enter the Stake amount

5. Click Place order or press Enter

6. Click OK or press Enter on confirmation dialogue

You will see a message appear to show the order has been placed successfully.

How do I place a Future Normal Order?

1. Click on an odd of an interested event to open an Order Ticket

2. Select Future Order tab

3. Select the direction on which you would like to bet

4. Enter the Stake amount

5. Enter the Odd at which you would like to bet

6. Click Place order or press Enter

7. Click OK or press Enter on confirmation dialogue

You will see a message appear to show the order has been placed successfully.

How do I create a watchlist?

A watchlist allows you to closely monitor specific events within VOdds platform.

To create a watchlist:

1. Under Watch List dropdown, click Add new watchlist

2. Choose a watchlist name

3. Select one or more Target Type to filter. Note, if you do not select any target type, all will be shown.

4. Select Match Type

5. Select Market Typea. All: all eventsb. Live: all the In-Running eventsc. Today: all the events whose start time is from 12:00:00 PM on the current date to 11:59:59 AM on the following dated. Early: all the events whose start time is after 11:59:59 AM on the following date or filter by match start time by specifying Start time - From and Start time - To

6. Select one or more League / Match.

7. Click Submit

You can open your watchlist by clicking on it from the top of Odds panel

How do I edit a watchlist?

You can edit your previously created watchlist by following the steps:

1. Under Watch List dropdown, click Edit button on the watchlist you would like to edit

2. Update the filters to ones of your choice: Target Type, Match Type, Market Type (or Match start time), and League / Match

3. Click Edit

How do I delete a watchlist?

To delete a watchlist you are no longer interested in, follow the steps below:

1. Under Watch List dropdown, click Delete button on the watchlist you would like to edit

2. On confirmation dialogue, click OK

Note: You cannot delete the watchlist that is being opened.

How can I view my settled orders?

To access your settled orders:

1. Log into VOdds

2. Click on your username on the top right corner

3. Under Report menu, select P&L Report

4. Choose the reporting period and click View, a quick summary of daily stake and profit/loss will be shown

5. Click on View orders button to view settled orders whose match start time is within the corresponding Date

You can also select Download to export the list of settled orders to CSV file.

How can I view my unsettled orders?

To view your unsettled orders:

1. Log into VOdds

2. Click on your username on the top right corner

3. Under Report menu, select Unsettled Orders

4. Choose the reporting period and click View

A list of unsettled orders that have been created during the chosen period will be shown in a new browser windows.

How can I view my past transactions?

Transaction page shows you details of all transactions on your account, including all payments and adjustments made to and from your account. To access the transaction history:

1. Log into VOdds

2. Click on your username on the top right corner

3. Under Report menu, select Transactions

4. Choose the reporting period and click View

You can also select Download to export the list of transactions to CSV file.

How can I select my preferred odd format for VOdds?

You can select your preferred odd format in VOdds by executing the steps below:

1. Log into VOdds

2. Click on your username on the top right corner

3. Select Preferences under Settings tab

4. Choose the odd format under Odds format dropdown

5. Click Confirm

How can I select/deselect which sportsbooks I want to trade on?

You can select your preferred sportsbook in VOdds by executing the steps below:

1. Log into VOdds

2. Click on your username on the top right corner

3. Select Preferences under Settings tab

4. Check the sportsbooks you want to trade on and uncheck the sportsbooks you do not want to trade on.

5. Click Confirm

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Managing your account

Do I need to fund my account before I can place an order?

Yes, you will need to fund your account prior to placing an order. Please contact us at [email protected] for funding request.

What do I do if I've forgotten my password?

If you have forgotten your password, you can ask us to reset your password by clicking on Forgotten your password? link, located beneath the login form.

You will need to enter the email you used to register an account with VOdds. Once you have entered this information, we will email you a temporary password, which you can use to access VOdds platform.

Then you can log into to VOdds with the temporary password, and change your password to one of your choice by following these steps:

1. Select Credentials under Account tab

2. Click Change button

3. Enter Current Password, New Password, and New Password Confirmation

4. Click Save Change to save your change

How do I change my login password?

If you would like to change your account password, you can do so in VOdds trading platform by following the steps below

1. Log into VOdds

2. Click on your username on the top right corner

3. Select Credentials under Account tab

4. Click Change button

5. Enter Current Password, New Password, and New Password Confirmation

6. Click Save Change to save your change

How do I change my email address?

You can amend or update your email address by following these steps

1. Log into VOdds

2. Click on your username on the top right corner

3. Select Personal Details under Account tab

4. Click on the Change button next to Email

5. Once you have made your change, click Save Change

How do I change my mobile number?

You can amend or update your mobile number by following these steps

1. Log into VOdds

2. Click on your username on the top right corner

3. Select Personal Details under Account tab

4. Click on the Change button next to Mobile

5. Once you have made your change, click Save Change

How do I close my account?

If you would like to close your account, please send a request to us at [email protected] we will ensure that your request is followed.

We appreciate if you can share also share with us any feedback you may have with VOdds. This will help us tremendously in improving our services.

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Understanding normal order

What is a current normal order?

A current normal order is an instruction to place a bet on a selected bet type for a specific stake on a specific odds.

Given the stake, VOdds will estimate the best available odds for the order. Upon user's confirmation, VOdds will immediately execute the order. All bets placed will be at equal or better odds than the specified odds. However, VOdds might not be able to fulfill the requested order, because the odds may change significantly between the execution time and the time the order is placed.

What is a future normal order?

With future order, users can place a bet at a hitherto unavailable odds. VOdds will carry out the trade once the odd requested is available. Users are also able to specify how long the order is good for. VOdds will try to fulfill the order as long as the order is still in force.

This function is especially useful for traders who need to bet only on specific prices, and quantitative analysts who use a set of pre-determined prices to trade. In addition, in-running traders will find it advantageous to enter or exit a trade using this function.

In addition, this function can also perform a "Sweep" action for users who require larger stakes. For example, if the prevailing odds are:

Sportsbook A: 2.00 ; max stake $100 Sportsbook B: 1.99 ; max stake $100 Sportsbook C: 1.98 ; max stake $100 Sportsbook D: 1.97 ; max stake $100 Sportsbook E: 1.95 ; max stake $100

User can submit an order of $1,000 at odds 1.95 and VOdds will hit the sportsbooks simultaneously to get the best return for the user. This future order will only stop when a) Order duration has lapsed b) Requested stake has been reached, hence order fulfilled c) User initiates a Cancel Order command.

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FAQ

What sportsbooks are included in VOdds?

  • SBOBet
  • IBCBet (MaxBet)
  • Crown (Singbet)
  • ISN
  • SBC
  • PIN88 (Pinnacle)
  • GA288
  • Wuming
  • IWIN168

Who would be responsible for void bets (abnormal bets)?

As Vodds is an aggregated betting platform and not a bookmaker, Vodds users will have to be responsible for the bets that are being placed into the underlying sportsbooks. All Vodds orders are placed into sportsbooks and settled in accordance to the individual sportsbook regulations and rules.

How will Vodds users be sure that the bet in the underlying sportsbook account has indeed been voided (abnormal bet)?

Upon user request, Vodds will provide a screenshot of the sportsbook's betlist of the voided bet.

Why are some in-running bets status changed from PENDING to CONFIRMED faster than others even though they were placed simultaneously?

Vodds fulfills orders by placing bets into various sportsbooks. Sportsbooks have the prerogative to decide the status of the bets in line with their betting policies. Vodds reflects the actual status returned by the underlying sportsbooks, therefore it is possible to have different bet status even though bets were placed simultaneously.

What happens in the event that the match is delayed /postponed or abandoned?

If a match is delayed, postponed or abandoned, hence resulting in one or more bets to be cancelled/voided, the whole Positional Order is considered null and voided. Users will get a full refund of the margin deducted, regardless of what the final results of the match or settlement outcomes of the rest of the bets.

What happens when VOdds fails to close my Positional Order due to technical problems?

If due to unforeseen circumstances (network outage, natural catastrophe etc), any Positional Order that failed to close before the match starts will still be a valid Order. VOdds will use the last available odds in the market, and use that as a basis for calculating the profit or loss. Users will still be responsible for the profit and loss arising from the affected Positional Order.

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